Can custom fields be exposed to the customer via the customer portal?

Is it possible to expose a custom field that has been added to a Service Desk Issue to the customer on the customer portal?

3 answers

This widget could not be displayed.

Hi Jobin, 

Thanks for the reply. I do not mean on the initial input form however. We have an internal field set by the Agent when a new ticket comes in called the Point of Contact. This is a 'user select field' our agents set so the end user knows their Marketing POC. We would like this user field to also be shown to customers when they are viewing their issues in the customer portal. 

This widget could not be displayed.


Click on edit fields, then add a field.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

223 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you