Hi,
I'm able to create ticket fine via email however there are couple of custom fields in the project. Is there a way those custom filed can be filled over the email itself? At the moment i achieve only below thing from email funtionality
Email Sender becomes reporter of the ticket
Email summary becomes subject of the ticket
Email body= decription
Email attachment gets attached to the ticket.
You'll need a new "email handler" to do that. You could find or write one, but I'd always recommend a good look at the JEMH addon before you do - that can do a LOT with email.
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