Can custom field be filled automatically while creating ticket via email

Hi,

I'm able to create ticket fine via email however there are couple of custom fields in the project. Is there a way those custom filed can be filled over the email itself? At the moment i achieve only below thing from email funtionality

Email Sender becomes reporter of the ticket

Email summary becomes subject of the ticket

Email body= decription

Email attachment gets attached to the ticket.

1 answer

1 accepted

This widget could not be displayed.

You'll need a new "email handler" to do that. You could find or write one, but I'd always recommend a good look at the JEMH addon before you do - that can do a LOT with email.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

106 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you