Can an Administrator raise a request via Email channel?

[rtamam]

Hi,

I noticed in the documentation and also tried by myself

I'm an Administrator and if send an Email (to Email channel address) with a new request the request isn't opened.

But, if a "Customer" does the same the system opens a request as needed.

Thanks,

Rom Tamam

[Sudarshan TS · Accepted solution]

Hi @rtamam 

Check if there are specific configuration set to only receive mails apart from host organisation.?

and I hope you referred to this documentation - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[rtamam]

Thanks a lot!