Can an Administrator edit or clear the Time in Status values in JIRA?

Problem: We recently began using JIRA Agile (Kanban) but I have several issues with various transition histories from previous workflows that are not reflected on the Kanban reports. I would like to "true up" the cycle times and rolling averages for these issues on our Kanban Control Charts. Is there an effective way to accomplish this?

The solution would need to apply to our JIRA Cloud deployment. (i.e., Function is not restricted or is configurable on request.)

1 answer

This widget could not be displayed.

You would need to poke the right events into the history to do that.

The only way to do that on Cloud would be to export the whole system, add the events to the XML (correctly, which is not easy) and re-import the issues with their new histories!

Thanks. That does sound complicated! I'll check with Atlassian Support to see if they can accommodate else, we'll just have to deal with the discrepancies for now.

Yes, Atlassian support would be a good idea here.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you