We created a sub-task for JIRA incident. This is where we track the defect process. When there is more than one JIRA Incident sub-task, it overwrites the original sub-task. We would like to find a way for each JIRA incident sub-task to retain the data that was originally entered and not overwrite the previous JIRA Incident sub-tasks. Is there a way to do this?
>When there is more than one JIRA Incident sub-task, it overwrites the original sub-task.
I'm sorry, that makes no sense to me. Do you mean "new incidents update an existing subtask", and you actually need it to create new ones? If so, you'll need to fix the process that is creating these sub-tasks.
I guess I didn't explain it very well. Whenever we have a defect, we create a sub-task called JIRA Incident. When the defect is fixed but now something else is broken, we create a new JIRA Incident. When we do that, the new JIRA Incident sub-task overwrites the first JIRA Incident because it uses the same sub-task screen. You can see two sub-tasks but the first sub-task overwrites the summary and description so it looks like we have duplicate sub-tasks. We would like to keep the second sub-task from overwriting the first sub-task but can't figure out how to do it. I hope this is a better explanation.
I'm afraid it doesn't help. " When we do that, the new JIRA Incident sub-task overwrites the first JIRA Incident because it uses the same sub-task screen." simply isn't how JIRA does anything, and I don't understand it.
The only way I can get close to that is that you're not creating a new incident, you're editing the existing one.
Could you explain exactly how you "create new JIRA incident"?
The original JIRA Incident sub-task is created using summary = Testing failed and description = Test step 1 failed. The JIRA Incident sub-task gets closed as the defect was fixed. Now a second JIRA Incident sub-task is created for a new defect with summary = Second test failed and description = Test step 10 failed. When the second sub-task creation is saved, the new summary and description overwrites the first sub-task's summary and description so now we have two sub-tasks with the same summary and description. This is not what we want. We need each incident to retain what was created and we can't figure out how to keep subsequent sub-tasks from overwriting previous sub-task's summary and descriptions. Hopefully, I've conveyed this well enough. Thanks, Vicki
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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