Can a field that should be validated be overridden if another field is set to s specific value?

Hi Guys,

I have a validation on a custom field that needs to be populated before closing or resolving the issue.  

We sometimes have duplicate issues, so to make the task easier in closing duplicates, it it possible to override the field that needs to be validated if the Resolution is set to Duplicate and the issue being closed/Resolved without an error?

 

Regards,

Juan 

1 answer

1 accepted

2 votes
Steven Behnke Community Champion Jun 11, 2015

A simple solution to the problem as presented would be to make a NEW, separate transition, without the validator, that sets the resolution to Duplicate as a post-function.

You could also exclude the Duplicate resolution from the Resolve transition, which gives you a clear path for either scenario.

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