If a customer creates a ticket in service desk, and it is moved to a corresponding project in Jira Core, is there any way they can see it without making a Jira Core account for that customer? Is there a way to set up Service Desk to automatically allow a customer access to a project in Jira Core if their ticket ends up there?
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March 22, 2016 edited
Hi @Mason Kolbeck,
No, it's not possible at present to grant a Service Desk customer access to a JIRA Core project without adding them as a full user. Service Desk Cloud does however come with a function that allows your agent to Create a linked issue directly from the Service Desk issue. This will allow you to create an issue in a JIRA Core project linked to the the Service Desk request. You can then set up automation to comment on the Service Desk request when the linked issue is transitioned.
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