Can a customer find an issue where they have been added as a participant in the portal?

I have added a customer as a participant to an issue and they receive the e-mail notification and can access the issue when clicking on the link in the e-mail. However, when the log in to their portal, there is no place showing them what issues they have been invited to. In other words, they can only access the issue by clicking the link in the e-mail and not directly from the portal.

1 answer

Ok, I figured this out. If the customer is logged in to the portal, they select "Requests" and filter the requests by created or participant.

Screen Shot 2016-11-30 at 10.24.44.png

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