Can a customer be converted to an agent / collaborator?

 

1 answer

This widget could not be displayed.
Pedro Cora Atlassian Team Nov 06, 2014

Yes, as long as you have 'space' on the Agent License, you just need to click on Add Agent.

For more details, take a look at the documentation at https://confluence.atlassian.com/display/SERVICEDESK/Managing+agents

UPDATE:

To see a customer on the Agent screen, you first need to edit the user and make sure he's in the JIRA Users Global Permission.

smile

-- Pedro

This appears to not work.  The add agent screen won't find any user that is a service desk customer. 

Pedro Cora Atlassian Team Nov 06, 2014

My bad, before you do that, you need to ensure that the Customer belongs to the groups that can access JIRA

Still no dice. Any user marked in admin / user management as a "SD" user is not able to be found at all. I am unable to add those users to any group in Jira nor can I grant them Jira application access.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

82 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you