Can a Service desk agent invite other user as agent?

I am new to service desk, using server 3.3 and trying to setup my permission scheme so that only Admins can add agents.

As per version 2.5 document only Admins can add agents

https://confluence.atlassian.com/servicedesk025/jira-service-desk-permissions-754977472.html

Can some one clarify is that same in 3.3?

Is there a way to make only Admins can add agents not project leads and agents?

thanks

 

 

2 answers

1 accepted

0 vote
Ann Worley Atlassian Team May 08, 2017

Here is the pertinent documentation for JIRA Service Desk 3.3:

Permissions overview

Adding service desk agents

"Project administrators can add agents with existing user accounts to their project."

There are different levels of Admins so I linked you the two most relevant docs.

1 vote

Hi Rashmi,

I am not entirely clear what your question really is. To make someone an agent, that person needs to be granted Application Access to JIRA Service Desk. That is a function only available to JIRA (System) Administrators, mostly done by adding the person the the service-desk-users group in user management. So that is something that can definitely not be done by a Project lead or agent. And not even by a Project Administrator.

What a Project Administrator of a Service Desk project can do, is assign users to a role in his project. When your project is using the default Service Desk permission scheme and the Project Administrator adds a person to the Service Desk Team role in the project, this user will become an agent of the project if he belongs to the service-desk-users group.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot