Can Users/Clients create service desk tickets without login?

Sachin Pawar March 17, 2016

Hello Team,

I am setting up new Jira/JIRA Service Desk. Here I wanted our company users/clients should be able to log tickets without login. Is it possible? (Please suggest for both JIRA server as well as JIRA Cloud)

If yes, How is it possible?

Also, can those users track there Service desk tickets without login?

Any help/suggestions on this issue is much appreciated!

Thanks in advance!

Regards,

Sachin

2 answers

0 votes
joachimbollen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 17, 2016

Nic is completely right, but you might consider implementing some kind of SSO solution, that automatically logs your users in.

If correctly implemented, your users shouldn't log in into Service Desk.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2016

No.  A customer needs to be identifiable, so they have to have some form of account. 

(Think this through - if you log an item without logging in, then who do your agents tell when it's been fixed?  How do they know who to ask if it goes wrong?  You absolutely need to identify the person somehow, might as well be by getting them to log in)

Suggest an answer

Log in or Sign up to answer