I am setting up new Jira/JIRA Service Desk. Here I wanted our company users/clients should be able to log tickets without login. Is it possible? (Please suggest for both JIRA server as well as JIRA Cloud)
If yes, How is it possible?
Also, can those users track there Service desk tickets without login?
Any help/suggestions on this issue is much appreciated!
Thanks in advance!
No. A customer needs to be identifiable, so they have to have some form of account.
(Think this through - if you log an item without logging in, then who do your agents tell when it's been fixed? How do they know who to ask if it goes wrong? You absolutely need to identify the person somehow, might as well be by getting them to log in)
Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs