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Can Service Desk handle multibrand portals so our different groups of customers can log into a different portal or use a different email to initiate a ticket?

Can Service Desk handle multibrand portals so our different groups of customers can log into a different portal or use a different email to initiate a ticket?

1 answer

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Steven Behnke Community Champion Jun 09, 2016

Customers can be given permission to specific portals. This means that different customers can all see a custom view depending on their permissions to view service desk portals. https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html

Each service desk can use it's own email handler. https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

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