Can Service Desk handle multibrand portals so our different groups of customers can log into a different portal or use a different email to initiate a ticket?
Customers can be given permission to specific portals. This means that different customers can all see a custom view depending on their permissions to view service desk portals. https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html
Each service desk can use it's own email handler. https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot