Can SD pull the reporter's supervisor with AD sync?

We currently have our users synced with AD which is great and working well but is there a way for it to pull the supervisor we have listed in there as well to add them as a participant on our requests as we will need to email them for approval

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So you actually can do it under the Profile Elements where it pics the LDAP attributes from AD.

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Not natively. You will have to code something or find an add-on that will do it for you.

I figured that would be the case. any add-on suggestions?

I have done it using the Scripted Fields.

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Hi Mary,

have you tried to use plugin Active Directory Attributes Sync? This plugin get selected users attributes (works also with JIRA Service Desk). There is option to get Manager/Supervisor of user (option reference to user) and populate for example user picker field in post-function. You can also create a ticket in InTENSO customer portal to get help with configuration. Here you can find documentation:

I hope I've helped you.


Best Regards

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