It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can Jira service service desk categorize tickets by division, then by subdivision?

Mat Rudd Nov 19, 2015

Think of a business with 3 division, and each division has 4 different locations.  Trying to figure out if I could categorize ticket so I could see all open/ closed tickets for a division, or by a subdivision?  Seems to be one big group right now but I'm also new to the product.

1 answer

0 votes
Greg Warner Nov 19, 2015


We do this. We have fields for business unit, line of business and location.

We then have queues set up for each of these. Queues are simply search filters.

To automate it we use the nFeed plugin to retrieve the user's details (business unit, line of business, location) from a SQL database.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Jira Software

Demo Den Ep. 5: Meet Jira Mobile

See how to use Jira on the go! Demo Den Episode 5 is here: meet Jira Mobile with  Jira  Product Manager Rayen Magpantay.  Demo Den is in our monthly series where a Jira PM demonstrates...

315 views 1 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you