Can Jira be configured to send new attachments with the notification emails?

We are using Jira 6.2.3 as a HelpDesk system, where communication with the (external) customer takes place by email.

When an attachment is added to an issue, an email goes out notifying about the event, but the attachment is not included with the email, which is a bit of a limitation in our use case.

Is it possible to get the attachment sent? I could not find this option in the management interface.

regards, Dan

Jira v6.2.3#6260-sha1:63ef1d6

1 answer

1 accepted

1 vote

Hi, Dan.

I found this question that has the answer to your question: https://answers.atlassian.com/questions/180502/can-jemh-send-attachments-with-notification-emails.

It says that you can do that with JEMH:

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

I hope it was helpful.

Cheers

Thanks Jaime.

I was hoping it was possible in the core, but I guess we could look at a plugin.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

468 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you