We are using Jira 6.2.3 as a HelpDesk system, where communication with the (external) customer takes place by email.
When an attachment is added to an issue, an email goes out notifying about the event, but the attachment is not included with the email, which is a bit of a limitation in our use case.
Is it possible to get the attachment sent? I could not find this option in the management interface.
I found this question that has the answer to your question: https://answers.atlassian.com/questions/180502/can-jemh-send-attachments-with-notification-emails.
It says that you can do that with JEMH:
I hope it was helpful.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs