Can Jira Software and ServiceDesk interlink issues?

We are looking at integrating Servicedesk and Software as two products. Is it possible to have the issues interlink, see each other be aware of each other so the Developer can read all information in the support ticket.

The support Agent can read everything in the Software issue.

But customers who make use of the selfservice access to the servicedesk can't see anything besides his/her own tickets?

1 answer

Hi Armin, the answer is yes but you have to manually link each issue create in your service desk to a issue in your software project. You can also convert your JIRA software projects to JIRA Help desk project and make all your developer Service desk Agent.

I ask the same question and here's the evolution.

https://answers.atlassian.com/questions/61415336

On my side, I chose to use the add on JIRA Helpdesk in JIRA Software, it cost way less, the issue will be create directly in the associate project, It's easy to configure but the customer portal is a little bit less esthetic. Your agents are your developers so you don't have to pay for more user. The customer will not be count as JIRA user either.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,445 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you