We have the Cloud version so can not install many 3rd party plugins - is there any way to track SLAs on issues in JIRA? If we can predefine SLA - for example - prod support issues should be resolved in 4 hours, can system track and if the resolve date is not within the SLA of the creation date show that the issue is not within SLA?
As Nic mentioned, Service Desk handles SLAs. More about it here. This plugin is supported by Atlassian and is available to Cloud.
The SLA features in Service Desk do just what you described you wanted. Some of the features are:
If you think it's interesting, you can add it directly in your Cloud instance. Please check this link for pricing.
Jaime Kirch da Silveira
Atlassian Cloud Support
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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