Can JIRA notify users when an issue is created with a certain priority level?

[Miki Yuzawa]

Is there a way to notify JIRA users when an issue is created with a certain priority level? For example, I want notify certain JIRA users when an issue is created with Blocker level in Priority field.

Thanks,

Miki

[Udo Brand · Accepted solution]

Hi Miki,

I think within the Create Step this is not possible. But you could it in your second step .

Add a step (Notify Blocker Creation) from Open (your first step) to Open with Condition priority = Blocker and previous Status condition was not open.

Add an own event (Blocker created) and fire it in that transition.

For your regular steps out of Open add condtions priority not Blocker or Previous Status was open.

Add this Create Blocker event to your Notifiaction Scheme.

So if a blocker is created it has to go through this transition where the Blocker event is fired.

Hope that helps,

Cheers,

Udo

[danielwester]

You could set up a shared filter and set up a subscription every hour (or less) of new items in the last hour (depending on your frequence).

There are a couple of plugins on the marketplace that does it if you want it to be immediate. Disclaimer: I'm one of the developers for one of them: https://marketplace.atlassian.com/plugins/com.wittified.dynamic-project-nofitication .

[danielwester]

Just realized that this was for OnDemand - so the add-ons approach is pretty much out.

[Renjith Pillai]

@myjura in OnDemand what is possible is it is pretty much what Daniel has mentioned.

[Naren]

If I am not mistaken, you've asked the same question twice on this forum -

https://answers.atlassian.com/questions/136265/can-jira-notify-users-when-priority-field-is-changed

[Miki Yuzawa]

https://answers.atlassian.com/questions/136265/can-jira-notify-users-when-priority-field-is-changed

--> this question answers how JIRA can notify users when a certain filed is UPDATED. Now, I'd like to know how JIRA can notify users when a ticket is CREATED with priority level with Blocker.