We have an existing JIRA 6 instance that is company wide. When we upgrade to 7 we would be interested in using our instance as both JIRA Agile and JIRA Service Desk with many of the same users in each. I understand they can live in the same server, but does the single license cover both sets of functionality?
No. The licences are separate, and independent, but the application licences include Core access.
Let's say you buy:
You will have (assuming no overlap between Software and Service Desk)
In the case where one of your Agents is also a Service Desk Agent, then they will use up 1 Agent licence and 1 Software licence (and still be able to use Core of course)
Feasible, technically it's a "yes", but also very very expensive!
If it helps, one option for Agents is to add "collaborators". An agent go "hey, @dave, I need your help on this one" and as long as Dave is a JIRA user, they get elevated rights on that issue.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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