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Can IPCM be integrated with Service Desk?

Janene Hoffmann1
Janene Hoffmann July 13, 2015

Can a phone system, such as IPCM be integrated with Service Desk?

 

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Janene Hoffmann1
Janene Hoffmann July 13, 2015

That indeed is the question - I'm going to check around and see what I find.
What I'm curious about is how a phone call could initiate a ticket in JIRA?

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 13, 2015

You'll need to find some form of call logging interface (that's probably the easy part) and then something that can record the call in IPCM and post it as an attachment. I've seen it done with other phone related software, so I know the basics are certainly possible.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 13, 2015

Depends on what you mean by "integrate", but the short answer is "yes".  "How?" is a different matter - have you looked for addons and documentation about it?  What interfaces does IPCM have that might talk to JIRA?

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