Can I use one login for all clients using Jira?

We've just started using Jira internally, so I created a login to check it out. Now, a consultant I am working with sent me a link to join a new project, but I can't login in via the sign-up page. I get an error saying my email address is already taken. But if I try to login and then access the consultant's project, it doesn't recognize that I was invited to the project. Actually, I can't find it at all, since it is private.The only way to access the new project seems to be by setting up a new account.

Is there a way for me to switch back and forth between dashboards using the account I have already set up? Or do I need to use other email addresses when consultants or clients invite me to new projects, creating new accounts for each instance? I'm sure this is out here somewhere, but I tried searching and couldn't find an answer. Thanks for your help.

Cheers,

Lisa

1 answer

1 accepted

Are you trying to access a different project within the same JIRA instance? If this is the case, the admin for the other project needs to give you permission to use that project.

If you're trying to access multiple, disconnected JIRA instances then you'll have to have a separate account on each instance.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,832 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot