Can I make a rule that redirects incoming emails to my IT Service Desk to a specific supporter?
A supporter in my IT Service Desk Team has MAX as username.
Let's say my Service Desk has this email request address:
Can I then send an email to firstname.lastname@example.org with this subject line:
MAX: User cannot print from printsrv1\HPJL4600_office9
and get the issue directed to my team member MAX ?
You'll need to find or write something to do that.
The built-in email handlers don't have any function like that. They tie responses together by issue ID, and create new issues, but there's no function for processing the data beyond some very simple "put it in that project and set reporter from the email adress of the sender" type rules.
Your email will simply create issues with "MAX: User cannot ..." at the start of the summary.
Some approaches though:
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