We ensure that we know which fix version a ticket is in when it's mark Done, however, when a ticket is reopened, I need to remove the fix version. I've set the automation like this, however, the fix version is not cleared out when it's reopened in Todo.
I would not use Automation for this. Rather, I would use a post function to clear the field. The reason I specifically suggest this is that you should already be clearing the Resolution field when reopening using post functions. If not, do that too. :-)
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events