Can I use JIRA Service Desk with multiple users belonging to multiple orgs?

We would like to use JIRA Service Desk as a replacement for Zendesk.

For this to get off first base, we would need to be able to have an unlimited number of end users belonging to many separate organisations. The tickets raised by users should be visible either to that user alone or optionally visible only to other users belonging to the same organisation. 

Is this type of functionality available in the current release?

If not, is it planned?

1 answer

0 vote

Unlimited users - yes, you can have an unlimited number of "customer" accounts.

Visibility is a bit more of a pain - you need some way to tell JIRA that customers belong to the same organisation, then you can get part way there.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

136 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you