Can I turn off the alert from Jira Cloud if there is an external member in a slack channel?

David Kim
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October 19, 2023

Whenever I create a new Jira issue from a slack channel, it will send out an automatic alert to everyone in the channel.

However, on some private channels I have external members and so I would like to create new Jira issues on slack without notifying everyone in the channel. 

Only some private channels include external members, and any other channel (which may be private or public) should still receive these alerts automatically. 

Does anyone know a way to customize this either on Jira or slack?

By the way, we are using Jira Cloud for Slack.

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Brant Schroeder
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February 28, 2024

@David Kim Welcome to the Atlassian community

At this time there is no functionality to allow this.  If a channel is tied to a Jira project the notifications will happen regardless of who is on that channel.

 

Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

@David Kim Can you accept the answer to help others?

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