We would like to trigger a transition from closed to re-opened and clear resolution, whenever a closed issue is commented. Is this possible and if so, how do I do it?
Hi Jean.
With JIRA itself you can't, but you can use the Automation plugin and set a automation action to do that.
Cheers!
Teilor
Hi Jean,
if you're using JIRA Service Desk, you can achieve it by means of the new Automation feature.
Cheers,
Davide
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