Can I transition a closed issue when it is commented?

We would like to trigger a transition from closed to re-opened and clear resolution, whenever a closed issue is commented. Is this possible and if so, how do I do it?

2 answers

1 accepted

Hi Jean.

With JIRA itself you can't, but you can use the Automation plugin and set a automation action to do that.

 

Cheers!
Teilor

Hi Jean,

if you're using JIRA Service Desk, you can achieve it by means of the new Automation feature.

 

Cheers,

Davide

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