Can I start an SLA in a parent issue and stop it in a sub-task?

Jane Jackson May 2, 2017

I'm setting up an SLA that starts when an issue gets created but needs to stop when an appointment has been arranged.  The appointment arranged transition is on a subtask.

Is this possible or will i need to redesign the workflow?

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QuentinB
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May 2, 2017

Hello, one solution to do this could be :

  • Redeisgn the parent workflow to add a new status (like appointment arranged)
  • Add an automation : Update when a linked issue changes -> Transition the parent when the appointment arranged transition is on a subtask
  • Stop the SLA when parent enter the new status

Regards

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