Can I show a workflow transition in JIRA Service Desk?

We are using Service Desk to plan changes in advance.

In this context, people will raise tickets using Service Desk, and later on will 'Submit' the change indicating it's ready to go.

Can we expose the 'Submit' workflow action on the Service Desk view of the issue?

Right now under 'You can' I can only see 'Add a comment' and 'Add attachment'

If not possible natively, I am open to suggestions like injecting Javascript and the likes of it. Whatever works... except a fork of of JIRA/JIRA Service Desk. smile

1 answer

0 votes

By default, it is not possible, and we're currently tracking this here: https://jira.atlassian.com/browse/JSD-40

There's currently a third-party plugin that should also achieve this: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender

I hope this helps! smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,346 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you