Can I share a ServiceDesk ticket with other persons by email and let them contribute to the ticket?

We are using Jira  ServiceDesk and we would like that more than one (non Jira users) could see and comment an open ticket that is being supported.

Lets imagine that the person that reports the topic has a fellow that requires to be informed about the development of this ticket and in case that first one is not in office the 2nd can contribute with information about the issue.

 

 

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Yes, you can add other participants. Also, check out organizations.

See https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html for more details.

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