Can I share a ServiceDesk ticket with other persons by email and let them contribute to the ticket?

We are using Jira  ServiceDesk and we would like that more than one (non Jira users) could see and comment an open ticket that is being supported.

Lets imagine that the person that reports the topic has a fellow that requires to be informed about the development of this ticket and in case that first one is not in office the 2nd can contribute with information about the issue.



1 answer

0 vote

Yes, you can add other participants. Also, check out organizations.

See for more details.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot