Can I set the assignee based on customer?

I would like to be able to set the assignee field to a certain agent based on which Customer submits the ticket.

It could either be on a per customer basis or a per organization basis.

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Jack Brickey Community Champion Oct 19, 2016

you can use built in Automation feature.

Custom Automation

When: Issue Created

If: Reporter = xxx

Then: Edit Issue, Assignee = yyy

In the automation section, there is no way I can see to set the Reporter =.  I can set the User Type=Customer, but that's about as granular as it gets, 

Just found it under "Issue matches"

Jack Brickey Community Champion Oct 19, 2016

Yep that's it. you may wish to accept answer to help others in future.

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