Can I set an external user to watch an issue?


Is it possible to set an external user to watch an issue?

Version: OnDemand


2 answers

1 accepted

Hi Hugo,

If you are referring to email accounts that are not from users in JIRA that's not currently possible. We actually have a open improvement request regarding this:

I strongly recommend you to vote for it (so it increases it priority), add yourself as a watcher (in order to get updates) and if you have the time please add a brief comment so our DEVs can get the customer point of view on how this should be implemented.

Hope this information helps!


Thank you Marlon!

I'll vote the improvement and write a comment about my needs.


If you have the Manage Watchers permission on the project you can add new watchers to an issue.

What would be an external user in this context?

An external user means a user that doesn't have access to the system, but is able to receive notifications about the issue treatment.

User has to have access to Jira in order to be a watcher of the issue since you add user name to watchers and not mails.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot