Suppose an issue must be rejected, and tagged with the 'Declined' resolution. I don't want to issue a CSAT survey in those circumstances. Is there a way I can avoid sending the CSAT survey in such circumstances without turning it off entirely?
Answering my own question: the CSAT survey is emailed to customers only when a resolution is set on the issue. To avoid the CSAT survey being sent, don't sent a resolution, and instead transition the issue to a status that reflects its final disposition (e.g. Declined).
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs