Can I report on how many Jira Service Desk tickets arrive via email vs the portal?

I would like to gauge our JSD portal effectiveness by reporting on tickets that arrive by email versus submitted in the user portal. Is there any way to do that without doing SQL reporting? Is there even a field that does indicate this in issue tables? 

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Partially answering my question, I see there is a Channel type under Service Desk info for tickets, but I don't see a corresponding field for that such that it can be queried.

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Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

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