Can I (re)define the email address for Jira user account setup by LDAP based user directory

My Jira user accounts are defined/setup via several Jira user directories using Active Directory/LDAP queries. I have discovered via a company policy, that the email address of contractors will not be included in LDAP. My first response was HMMMMMMM.

I'm assuming I'll need to make a direct database (MySQL) change but
- what table(s) to update?
- will the changes get overwritten the next time Jira syncs up the user directory?

Suggestions, comments?

1 answer

1 accepted

Hi there, the email information is stored into the table cwd_user in the columns email_address and lower_email_address, but the problem is that if you update this information directly on the database, your modifications will be overwritten upon the next synchronization with the LDAP server.

We currently have an improvement request open here to this situation: https://jira.atlassian.com/browse/JRA-35997

You may want to vote on it and add yourself as watcher to reveice updates.

Cheers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

219 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you