We are working with a company who already use JIRA and have an on premise version of the software. If we were to also purchase JIRA on premise, could we link the two instances so that we could create issues in our instance and have them appear in the other company's instance? We want to avoid re-keying of issues into each instance and also benefit from the comments and status updates happening in both systems so that they both have the most current content. Is this possible?
You could try to build something to do this yourself, but the better option by far is to use add-ons to do it.
I've had a lot of success with K15t's Backbone add-on recently, and Exalate a few versions back. Both are worth a look.
No, it's not off-the-shelf, as JIRA is built to be an issue-tracker available to all. It's mostly expecting to be used as a single instance when you've got sets of people who work together.
Synchronisation is a useful thing in some cases, but it's far outside what I'd expect from a standard issue tracker. Atlassian leave these less-common usages to be done by the ecosystem.
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