We are running the service desk and would like to limit the issue types for one sub group of agents so that they can only access that type of issue.
However I would also love it if I could make it so when they log into the queues or dashboard it limits their lists to "operational issues" only and they don't see "service requests" or "change requests"
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot