We are running the service desk and would like to limit the issue types for one sub group of agents so that they can only access that type of issue.
However I would also love it if I could make it so when they log into the queues or dashboard it limits their lists to "operational issues" only and they don't see "service requests" or "change requests"
There's no way you can do this natively. If a user can create an issue in a project, they can create one of any type. You'll need to separate the operational issues, service requests and change requests out to separate service desks
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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