Can I limit issue types for a sub group of agents

We are running the service desk and would like to limit the issue types for one sub group of agents so that they can only access that type of issue.

I have:

  • created the group (coordinators)
  • added the selected agents to the group
  • created the issue type (operational issues)
  • modify notifications for the issue type to only send to that group

However I would also love it if I could make it so when they log into the queues or dashboard it limits their lists to "operational issues" only and they don't see "service requests" or "change requests"


1 answer

0 votes

There's no way you can do this natively.  If a user can create an issue in a project, they can create one of any type.  You'll need to separate the operational issues, service requests and change requests out to separate service desks

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