It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I integrate JIRA Service Desk with SAP ByD, C4C and Successfactors

sukrutha Oct 07, 2015

1 answer

0 votes
Nic Brough [Adaptavist] Community Leader Oct 07, 2015

Probably, but you do need to define what you mean by "integrate".

Cheri Starr Feb 23, 2016

@Nic Brough [Adaptavist], as far as my company is concerned, our Customer and Client group are moving to C4C.  These groups may have tasks that need to be done by IT to complete an over arching ticket.  Our IT department uses JIRA,  So, we want to know if there is a way for them to create a tasks in C4C that can be assigned to us in JIRA, and then we be able to update the ticket in JIRA and it also update the C4C ticket as well.

Any questions regarding that scenario?

Nic Brough [Adaptavist] Community Leader Feb 23, 2016

Not really - you're going to need to find or write code that C4C can execute to push data into JIRA over REST, and then some more for JIRA post-functions to do the same in reverse (assuming C4C has a remote API of some sort)

Cheri Starr Feb 23, 2016

I this something that I will be able to do as a Cloud user? In the past, I have found that any customization has been limited due to not being on the Server instance.

Nic Brough [Adaptavist] Community Leader Feb 23, 2016

Partly.  Cloud has the REST api, so you can do the "C4C pokes data into JIRA", but C4C will need to support webhooks in JIRA to get data to go the other way.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

841 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you