Can I integrate JIRA Service Desk with SAP ByD, C4C and Successfactors

 

1 answer

This widget could not be displayed.

Probably, but you do need to define what you mean by "integrate".

@Nic Brough [Adaptavist], as far as my company is concerned, our Customer and Client group are moving to C4C.  These groups may have tasks that need to be done by IT to complete an over arching ticket.  Our IT department uses JIRA,  So, we want to know if there is a way for them to create a tasks in C4C that can be assigned to us in JIRA, and then we be able to update the ticket in JIRA and it also update the C4C ticket as well.

Any questions regarding that scenario?

Not really - you're going to need to find or write code that C4C can execute to push data into JIRA over REST, and then some more for JIRA post-functions to do the same in reverse (assuming C4C has a remote API of some sort)

I this something that I will be able to do as a Cloud user? In the past, I have found that any customization has been limited due to not being on the Server instance.

Partly.  Cloud has the REST api, so you can do the "C4C pokes data into JIRA", but C4C will need to support webhooks in JIRA to get data to go the other way.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

128 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you