Can I have a change in workflow automatically start a new parent JIRA?

[ChelmerL]

Hi, our clients do a lot of UAT testing for our products. We have a workflow that has them Passing or Failing a UAT. I was wondering if there were a way to have the Fail UAT change, kick off a new parent JIRA for us to action from the client. Is that possible to configure? Thanks a lot.

[Michael Andreacchio · Accepted solution]

A 3rd party plugin has provided this feature of creating and linking a JIRA issue as a post function in a work flow. It is called Exocet.

Details on their product can be found here:https://studio.plugins.atlassian.com/wiki/display/JCALP/Exocet+plugin+for+JIRA

And information on the post function you are concerned with is also documented here.

I hope this helps,

Michael

[Norman Abramovitz]

I believe this plugin will allow you to do what you want. You should be able to create an issue and link it back to the original.

https://pugins.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

I believe this example plugin script will do what you want.

https://studio.plugins.atlassian.com/wiki/display/GRV/Post+Functions#PostFunctions-Cloneissuewithdependencylink

[ChelmerL]

Thanks Norman. Our clients have their own logins. They have the access to push the JIRA's into the next statuses. We can create a separate UAT workflow for when these failures occur. Ideally we'd like JIRA to create a new parent JIRA once they click into Fail UAT. We could ask the client to create a JIRA when this happens, but it would be great if they were directed into a new parent JIRA. Thanks again.

[Norman Abramovitz]

How does your user acceptance testing (UAT) clients interact with Jira? Do they have their own logins or do they email their response to the Jira? Is there an existing UAT jira issue in the system for your clients to interact with? Do you want each client to create their own issue for the same failure?