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Can I have Service desk items viewed in the Kanam board

Markus Nel2
Markus Nel February 17, 2015

i would like to know if its possible to have issues logged in the service desk appear in the kanam board. we have 3 service desk agents and they log issues on the service desk. the issue is that tickets logged in the service desk or by customers through the customer portal is not visible on the kanam board. is this even possible?

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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February 18, 2015

You can certainly have it on a Kanban board. Are you able to see the tickets in the Service Desk queues? If so, just create a Kanban board to show those tickets?

Ideally, you need to work off the queues and not on a Kanban board.

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