Can I have JIRA Server Linked to Service Desk and Confluence Cloud?

We have Confluence, JIRA, Bitbucket and Bamboo Servers "behind the firewall" here, but would like a "customer facing" JIRA Service Desk / Confluence system in the Cloud for customer support.  Is it possible to have a link between JIRA Service Desk in the cloud to our JIRA Server?

Thanks!

4 answers

1 accepted

Hi

I've spoken with Atlassian and as I understand it connecting a cloud instance of Confluence to a local server instance of JIRA Service Desk is possible through standard application linking. You still need to provide a route from the public internet and allow the atlassian.net range of addresses to connect through your firewall to your local JIRA instance.

The two user bases are different and need to be managed separately. This also means a customer logging in to JSD to report an issue, would also need to log in to Confluence to read a KB article. 

Chris
https://getjirified.com

Did you find an answer? Could you share it?

Hi Daysha, No answer yet.  I check here daily hoping someone will know.  Thank you.

We have a related question. We have JIRA. Confluence and Servicedesk installed on local servers with external access to servicedesk and one JIRA project for our support queries. We would like to link this to a confluence KB. Question is if this has to be our hosted confluence system or could it be a Confluence cloud instance. The concern here is regarding exposing our confluence system externally (even one space). Also, How would authentication work using a server hosted servicedesk (with client logins etc.) and a cloud hosted Confluence KB?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

42 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you