Can I grant permission to a Project Lead to create new queues in JIRA Service Desk?

 

4 answers

This widget could not be displayed.

Hi @Valerie Boudreau, 

Can you elaborate more on your need ? your Project lead is an agent??

This widget could not be displayed.

You seem to have asked your question twice, so here is my copied answer. 

I am assuming that by "full Admin permissions" you mean that you do not want to give a user full admin permissions to the entire Service Desk instance, and instead are only okay with giving them admin rights to a single project.

 

From Admin > Issues > Permission Schemes, I recommend using the Add operation for adding "Project Lead" to the "Administer Projects" permission in your Project's permission scheme .  They will then have admin rights only to edit the settings within that single project (if you've named your user as Project Lead for only that Project), which includes those Queues.  They will be able to change which issue scheme, field scheme, etc that that project uses, however we've found that generally people are too busy to mess with things they don't understand.

 

This widget could not be displayed.

@Geoff Wilson No, I don't want to give the Project Lead admin permissions to the project/service desk. @Rita YOUNES [Infosysta]  Yes, the project lead is an agent. I am the Admin of the project. The Project Lead manages the queue and I'd really like to give him the ability to shuffle it and save the queue as he sees fit. He assigns all of the tickets in the queue.

Thank you both for replying – 

This widget could not be displayed.

Sorry about the repeat of the question. When I clicked to submit it the first time I got back a server error and thought it didn't submit. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

203 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you