Can I filter issues that have been created from an incoming email message?

I have a number of mail handlers for creating new issues from email. I'd like to be able to select only issues created by email in a JQL statement for a webhook that I'm configuring. Is this possible? In other words: is there a JQL field that indicates if an issue has been created through a mail handler?

1 answer

1 accepted

3 votes

It is not possible to get this data from a JQL. You could choose to create a separate user designated for issue creation through mail. If you configure this user to be the default reporter for your mail handlers, you can run a JQL on that reporter to get the information you are looking for.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,802 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot