Can I email all users in our Atlassian OnDemand instance?

I'm looking for a highly-visible and not-easy-to-avoid means of communicating with all our users, but for the life of me can't find any means of doing so from within Atlassian. Am I missing some trick?

Thanks - Scott

3 answers

1 accepted

Found the answer - so simple I'm embarrassed to post it.

With Outgoing Email enabled from the System admin menu, you can use Send Email to target specific groups or roles (or of course all of them).

0 vote
Timothy Chin Community Champion Feb 17, 2014

That feature is in the Outgoing Email admin functionality. I am guessing that you are blocked from that access?

In OnDemand? All I have in there is the ability to enable that feature, but not anything to contact all users. Seems to relate more to allowing JIRA to email with issue updates etc.


  • Navigate to your JIRA instance (option doesn't show for Confluence's Config)
  • Click: the burger (3 horizontal lines; ) in the top right.
  • Click: Configure
  • Click: System (on the top navigation bar)
  • Scroll down to find Mail on the left navigation bar.
  • Click: Outgoing Mail; ensure this says ENABLED (if it's not; click Enable Outgoing Mail)
  • Click Send email
  • Fill out fields as desired.  To select all options in a select box, the select all keyboard shortcut works; i.e. click on a line in the select box then (on Windows) press CTRL+A.

The direct link is: https://{your_account_name}!default.jspa

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot