I have a parent ticket with about 30 subtasks.
I want to be able to reopen the parent ticket and that will reopen all subtasks assicated with it
There isn't a way to trigger workflow operations in a different ticket from a single ticket (however, they can be prevented). As subtasks are (in JIRA) only considered a special Issue Type (with a special Issue Link to a given ticket), they are similarly immune to actions in other tickets.
The best way to fix this is to Reopen the parent ticket, then perform a JIRA issue search "parent = <parent_issue_id>" and Bulk Transition the resulting subtasks accordingly.
Does that help?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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