I am a Project Manager monitoring time for chargeable and non-chargeable projects. I check daily that my staff are logging their time correctly.
Since we added the JIRA Helpdesk Plug-in, new users registering with the Helpdesk are appearing in my list of users, these are mixed in with internal staff.
Is it possible to:
1) Pre-set filters in a similar way to the dashboard for JIRA so that I can run an enquiry/report for the sub-set I am interested in?
2) Flag external users in the configuration in some way so that they do not appear?
Thank you for your help.
A further query, I do have a pre-set filter which can be used in the reporting, however this is not an area which has a restriction as it only appears to list the JIRA internal users. My query is specific to the Timesheet option which does not have an option to use a JIRA pre-set filter? Is this planned for a future release?
Hi Anthea, The use case you are describing seems to be related to using the JIRA Service Desk add-on. We do not specifically support this add-on. However, there are plans to add an optional limitation for users displayed in all user pickers, based on either a JIRA permission (probably "work on issues") or maybe an ictime permission. This should be suitable to cover your needs, too.
Best regards, Tobias
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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