I am a Project Manager monitoring time for chargeable and non-chargeable projects. I check daily that my staff are logging their time correctly.
Since we added the JIRA Helpdesk Plug-in, new users registering with the Helpdesk are appearing in my list of users, these are mixed in with internal staff.
Is it possible to:
1) Pre-set filters in a similar way to the dashboard for JIRA so that I can run an enquiry/report for the sub-set I am interested in?
2) Flag external users in the configuration in some way so that they do not appear?
Thank you for your help.
A further query, I do have a pre-set filter which can be used in the reporting, however this is not an area which has a restriction as it only appears to list the JIRA internal users. My query is specific to the Timesheet option which does not have an option to use a JIRA pre-set filter? Is this planned for a future release?
Hi Anthea, The use case you are describing seems to be related to using the JIRA Service Desk add-on. We do not specifically support this add-on. However, there are plans to add an optional limitation for users displayed in all user pickers, based on either a JIRA permission (probably "work on issues") or maybe an ictime permission. This should be suitable to cover your needs, too.
Best regards, Tobias
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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