Can I customize the View (columns) on the Service Desk Queue Screens?

Jeff White
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November 6, 2014

I would like to be able to show some additional columns in the Service Desk queues?  Is that possible ?

 

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Jeff White
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 6, 2014

Nevermind... I found how to do this.  didn't realize that the Edit exposed the full column view.  I thought it just allowed editing of the report name .  (you do need to be an admin to change this) 

 

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