The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?
Hello Stan,
You can customize order of fields, labels and descriptions using our add-on Jirassimo IntakeForms
Cheers,
Vlad
Hi Stan,
There are some custom fields not available for Customer Portal, however a request was created on JSD-86.
Other than that, we have a doc explaining how to customize the Customer Portal:
https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html
If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.
Cheers,
ENunes
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