Can I create custom look and feel for forms in Jira Service Desk ?

The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?

2 answers

Hi Stan,

There are some custom fields not available for Customer Portal, however a request was created on JSD-86.

Other than that, we have a doc explaining how to customize the Customer Portal:

If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.



Hello Stan,

You can customize order of fields, labels and descriptions using our add-on Jirassimo IntakeForms



Suggest an answer

Log in or Sign up to answer
Community showcase
Published 7 hours ago in Jira

How you can achieve compact and easy-to-maintain workflows in your JIRA( Server)

This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...

98 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you