Can I create custom look and feel for forms in Jira Service Desk ?

The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?

2 answers

This widget could not be displayed.

Hi Stan,

There are some custom fields not available for Customer Portal, however a request was created on JSD-86.

Other than that, we have a doc explaining how to customize the Customer Portal:

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html

If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.

Cheers,

ENunes

This widget could not be displayed.

Hello Stan,

You can customize order of fields, labels and descriptions using our add-on Jirassimo IntakeForms

Cheers,

Vlad

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 12 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

39 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you