Can I create custom look and feel for forms in Jira Service Desk ?

The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?

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Hi Stan,

There are some custom fields not available for Customer Portal, however a request was created on JSD-86.

Other than that, we have a doc explaining how to customize the Customer Portal:

If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.



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Hello Stan,

You can customize order of fields, labels and descriptions using our add-on Jirassimo IntakeForms



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