The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?
There are some custom fields not available for Customer Portal, however a request was created on JSD-86.
Other than that, we have a doc explaining how to customize the Customer Portal:
If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs