Can I create custom look and feel for forms in Jira Service Desk ?

The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?

2 answers

Hi Stan,

There are some custom fields not available for Customer Portal, however a request was created on JSD-86.

Other than that, we have a doc explaining how to customize the Customer Portal:

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html

If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.

Cheers,

ENunes

Hello Stan,

You can customize order of fields, labels and descriptions using our add-on Jirassimo IntakeForms

Cheers,

Vlad

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