The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?
There are some custom fields not available for Customer Portal, however a request was created on JSD-86.
Other than that, we have a doc explaining how to customize the Customer Portal:
If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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